• Free shipping for all orders above CAD $99.
• Shipping fee of CAD $15 for orders under CAD $99.
• Orders are shipped within 48 hours.
• Customers will receive an email notification with the tracking number after shipping.
• Multiple carriers are used for shipping. Refer to the shipment confirmation email to identify the carrier.
• Expected delivery date/time is at our best approximation and may vary according to shipping restrictions, customs clearance, payment authorisation, online security checks and stock availability. We are unable to ship to any PO Box, military or protected areas, and restricted locations. Delivery charges for failure of attempted delivery to restricted areas will be borne by you.

Shipping Costs:
All shipping costs are non-refundable.

Customs and Import Taxes:
We are not responsible for customs or import taxes. If a package is refused for any reason, the customer must contact us to attempt re-delivery. No refunds will be issued for refused orders.

Address Language:
Orders with billing and shipping addresses provided in a language other than English may be delayed or cancelled.

Return Requirements

• Initial Contact:
     - Send an email to auroralumierejewelry@gmail.com explaining the reason for the return, including a picture or video to confirm the product's condition.
     - Note: Customers are responsible for return shipping costs for non-quality issues.

• Return Timeline:
     - The return must be initiated by the customer within 7 days of the delivery date.
     - Items must be unworn, unaltered, and undamaged in their original packaging. Returns may be cancelled if original packaging is not included.

• Return Authorization:
     - Items must be mailed back within 14 days of receiving return authorization.
     - All returns require authorization. If the parcel does not pass inspection, a full refund may not be issued.
     - Return shipping costs are the customer's responsibility.
     - Refunds will be processed within 5-7 working days.

• Final Sale Items:
     - All gift cards and sale items are final sale.

International Shipping and Import Tax Policy

At Aurora Lumière, we strive to provide a seamless shopping experience for our international customers. This policy outlines the potential import taxes and duties that may apply when shipping items to various countries. Understanding these potential costs can help you make informed purchasing decisions.

Potential Import Taxes and Duties

When you purchase items from Aurora Lumière and have them shipped internationally, the following import taxes and duties may apply:

• Customs Duties: Depending on the destination country, customs duties may be imposed on your order. These duties vary based on the value, type, and origin of the items.
• Value-Added Tax (VAT) or Goods and Services Tax (GST): Many countries apply VAT or GST on imported goods. The rate and applicability depend on the country and the value of the shipment.
• Handling Fees: Some shipping carriers and customs brokers may charge additional handling fees for processing international shipments and clearing customs.

Country-Specific Information

Here are some examples of potential import taxes and duties for specific countries:

• United States: U.S. Customs and Border Protection (CBP) may impose customs duties based on the Harmonized Tariff Schedule of the United States (HTSUS). Sales tax may also apply depending on the state.
• United Kingdom: Import duties and VAT may apply on goods valued over a certain threshold. The current VAT rate is 20%.
• European Union: Import duties and VAT are applicable. The VAT rate varies by country but generally ranges between 17% and 27%.
• Australia: Goods and Services Tax (GST) of 10% is applied on most imports. Customs duties may also apply depending on the value and type of goods.
• Japan: Customs duties and consumption tax (currently 10%) are applied on imported goods. The amount depends on the value and type of the items.

Responsibility for Import Taxes and Duties

Customers are responsible for paying any import taxes, duties, and fees that may be applied to their orders by the destination country's customs authorities or other authorities. These charges are not included in the purchase price or shipping cost and must be paid by the customer upon delivery.

How to Estimate Import Costs

To get an estimate of the potential import costs, customers can:

• Check the Destination Country's Customs Website: Visit the official customs website of the destination country for information on import duties and taxes.
• Consult with a Customs Broker: A professional customs broker can provide detailed information on potential import taxes and duties for your specific order.
• Contact Shipping Carriers: Some shipping carriers offer tools or services to help estimate import costs for international shipments.

Exemptions and Special Programs

Certain items may be eligible for duty-free status or reduced duty rates under trade agreements or special programs. Customers are encouraged to research these possibilities to potentially reduce their import costs.

1. Question: Can I return or exchange the jewelry?

Answer: Yes, we offer return and exchange services. If you are not satisfied with your purchase, please contact us within 7 days of receiving the item. The jewelry must be unworn, undamaged, and in its original packaging. For detailed return and exchange policies and procedures, please refer to our return policy page or contact our customer service team. Your satisfaction is our top priority, and we are committed to providing you with excellent service.

2. Question: Will the jewelry tarnish?

Answer: Sterling silver jewelry does not fade, but it may tarnish over time due to exposure to sulfur compounds in the air. This is a normal oxidation process and can be managed with regular cleaning and maintenance. We recommend using a professional silver polishing cloth or cleaner to maintain the jewelry's shine. Regular care will help keep your pieces looking bright and beautiful.

3. Question: Is it possible to have an allergic reaction to the jewelry?

Answer: Sterling silver jewelry is generally hypoallergenic and unlikely to cause allergic reactions. However, a small number of people may be sensitive to trace alloy components in silver. If you have known metal allergies, it is advisable to do a small patch test before wearing or consult with a doctor. Our jewelry is made from high-quality sterling silver, minimizing potential allergens.

4. Question: How should I care for sterling silver jewelry?

Answer: Sterling silver jewelry requires regular cleaning and proper storage to maintain its shine. We recommend using a professional silver polishing cloth or cleaner and avoiding contact with chemicals, perfumes, and cosmetics. When storing, place the jewelry in a sealed bag to prevent exposure to air and moisture. Additionally, avoid wearing sterling silver jewelry while bathing, swimming, or during physical activities to prevent damage.

5. Question: Can sterling silver jewelry be worn for extended periods?

Answer: Sterling silver jewelry can be worn for extended periods, but it is advisable to remove it during intense activities, bathing, swimming, or when coming into contact with chemicals to prevent damage. Regular cleaning and maintenance also help extend the life of the jewelry. Taking care to avoid friction and impact will keep your sterling silver pieces in good condition.

6. Question: Will sterling silver jewelry deform?

Answer: Sterling silver jewelry is relatively soft and can deform if subjected to force. To prevent deformation, it is recommended to remove the jewelry during vigorous activities or heavy work. When storing, keep the jewelry separate from hard objects, ideally in a jewelry box or soft cloth bag.

7. Question: Can sterling silver jewelry be worn with other metal jewelry?

Answer: Sterling silver jewelry can be worn with other metal jewelry, but care should be taken to avoid friction and impact. Different metals have varying hardness and chemical properties, which may cause wear or reactions with sterling silver. It is advisable to wear them separately or take protective measures when wearing them together.

8. Question: Is sterling silver jewelry a good gift?

Answer: Sterling silver jewelry is a very popular gift choice, suitable for various occasions such as birthdays, anniversaries, holidays, and special celebrations. Sterling silver jewelry is not only beautiful but also symbolizes purity and elegance, making it valuable for both collection and commemoration. We offer a wide range of designs and styles, allowing you to choose the perfect piece according to the recipient's preferences.